Servicing & Brokerage

Loan Servicing and Management:

What makes Empire West Capital Servicing stand out from any potential competitor is our in-house loan servicing business. We are one of the most experienced loan servicing companies in the United States. We have successfully managed over $1 Billion in loan assets since we started operations in 1983.

Debt Obligation Negotiation and Resolution:

Empire West Capital Servicing understands that today’s ever-changing economic environment is affecting many borrowers’ performance. Modeled after a proven method pioneered by Litton Loan Servicing in the late 1980’s, Empire West will work with each individual borrower to assist in the loan’s success. By enriching a borrower’s understanding of his/her options, that borrower has a higher likelihood of becoming part of the solution; increasing the ultimate success of the loan

Services
Empire West Capital Servicing offers streamlined loan servicing options specifically designed to efficiently manage the Investors' portfolios. We provide Investors with a customized loan servicing function designed as an extension of their existing business operations, helping maximize revenue, optimize management controls and provide exceptional customer service.

We provide:

• An experienced and trained staff to professionally handle customer service inquiries both in English and Spanish
• A toll-free customer service number Immediate access to account information
• A state of the art loan servicing platform to manage account information Payment coupons to improve timely payments and collection of late fees
• A 15 day payment reminder notice Scheduled past due letters on delinquent accounts An archived transaction history on borrower accounts
• Borrower correspondence on each account to document communication and collection activities
• Continuous account updating of borrower information Account statements for borrower status reports or payoff inquiries
• Complete IRS annual reporting for 1098’s
• Professional services for loan documentation, administration of contract assignments and note assumptions
• Investor Benefits Empire West Capital Servicing offers a streamlined loan servicing option specifically designed to save time for the Investor while maximizing revenue.

We provide:

• Access to professional and trained loan servicing staff
• Detailed reports of portfolio activity
• Scheduled past due letters on delinquent accounts
• Professional services for loan documentation, collection and foreclosure
• Property tax services to verify timely payment of taxes by borrower Increased revenue and reduced overhead cost
• Off site processing and third party customer service
• Maximized investment return (daily or monthly accrual methods)
• Professional Management Reports for Investor Controls (trial balance, delinquency reports, disbursement journal, etc.)
• On demand account information
• Professional reporting to financing partners IRS annual reporting for 1098's
• Assistance in compliance with all applicable local, state and federal laws and regulations
• Excellent audit trail for the Investor and customer
• Time for the Investor to pursue other business opportunities
• Tax and insurance escrow functions

Services For Your Borrower

Empire West Capital Servicing will act as the complete loan servicing provider to your borrower. We streamline the loan servicing process while maintaining accurate and detailed borrower records. We will manage all account information and provide immediate access to virtually anything your borrower may need.

We provide:

• Trained staff to handle customer service inquiries professionally, both in English and Spanish
• Payment coupons to improve timely payment and collection of late fees
• Scheduled past due letters on delinquent accounts
• Archived transaction history on borrower accounts
• Borrower correspondence on each account to document communication and collection activities
• Administer flags on borrower accounts for various purposes (bankruptcy, taxes, no payments accepted, fees due to Investor, etc.)
• Continuous account updating of borrower information
• Account statement for borrower status reports or payoff inquiries
• Year-end tax and interest statements (1098's)

Sample Professional Management Reports
for Investor Controls

Available Reports Below are samples of the five reports you might receive from Empire West Capital Servicing.

The Delinquency Report
The Delinquency Report prints a listing of active loans that have delinquent payments sorted by the number of days delinquent. It also includes an aging report showing the exact number of days delinquent and includes all the necessary ratios to evaluate your portfolio.

Quarterly and Annual Report
The Quarterly and Annual Report details the reconciliation of all monies collected as they are applied to principal, interest, late fees and other fees.

Trial Balance Report
The Trial Balance Report provides an assortment of basic information describing the current status of all the loans in an Investor's portfolio.

Borrower Ledger Card
The Borrower Ledger Card provides a complete profile of the Borrower relationship including all borrower transactions which have been processed during the current year.

Investor Disbursement Report
The Investor Disbursement Report is sent to the Investor after each disbursement. The report displays each individual payment received during the disbursement period and how it was applied. The amount calculated at the bottom of the report is the amount that was sent by ACH to the Investor’s account.